Director of Provider Network Operations

LYRIC HEALTH  |  FULL-TIME

About Lyric Health

Lyric Health is redefining how healthcare is accessed and delivered. Through our technology-enabled healthcare platform, we connect millions of members to high-quality virtual care nationwide. As we continue to expand, we’re seeking an experienced leader to help scale our nationwide provider network and strengthen the operational infrastructure supporting our growth.

The Opportunity

We are seeking a Director of Provider Network Operations to lead the development, management, and performance of our nationwide telehealth clinician network. This leader will ensure Lyric Health has the clinician capacity, operational processes, and resources necessary to support our growing portfolio of healthcare programs while delivering an exceptional experience for patients and providers. We’re looking for a hands-on, strategic leader who thrives in a fast-growing healthcare technology environment and knows how to build high-performing teams and scalable operations.

Key Responsibilities

• Provider Network Development: Lead nationwide clinician recruitment, onboarding, credentialing, licensing, and retention across multiple specialties and programs.
• Capacity Planning: Forecast clinician demand, manage network capacity, and ensure appropriate coverage across all states, programs, and service lines.
• Provider Operations: Oversee daily network operations, provider scheduling, consult assignment, response times, and service-level performance.
• Network Performance: Establish and monitor KPIs related to provider availability, utilization, consult fulfillment, operational quality, and patient satisfaction.
• Provider Experience: Ensure clinicians have the training, technology, tools, and operational support needed to deliver exceptional care.
• Compliance & Readiness: Maintain provider licensing, credentialing, and required training standards in coordination with Clinical Operations and Compliance.
• Leadership & Scalability: Build and develop a high-performing team, improve operational workflows, and implement systems that support continued growth.
• Cross-Functional Collaboration: Partner with Clinical Operations, Technology, and Member Experience to continuously improve provider and patient experiences.

Qualifications

• 5+ years of experience in telehealth operations, provider network management, healthcare workforce operations, or a related field.
• 3+ years of leadership experience managing teams and operational performance.
• Experience managing nationwide or multi-state clinician networks.
• Strong understanding of provider credentialing, licensing, scheduling, and healthcare compliance.
• Demonstrated ability to develop workforce forecasting models, operational KPIs, and scalable processes.
• Strong analytical, problem-solving, communication, and leadership skills.
• Experience in a high-growth, technology-enabled healthcare organization preferred.

Why Join Lyric Health?

At Lyric Health, we’re building the future of healthcare delivery. You’ll have the opportunity to lead a critical function within a rapidly growing organization, develop a nationwide provider network, and help shape the operational foundation that supports millions of members. We’re looking for a leader who wants to build, innovate, and make a meaningful impact.

Ready to help shape the future of virtual healthcare?

Join Lyric Health and help us take our provider network to the next level.